Manage Your
Hospitality Staff To Get The Best From Your Team
In order for your hospitality business to be
prosperous, strong management is key. You must lead from the front, and
effectively guide and support your hospitality staff and temporary hospitality staff . A successful
manager is one who possesses the qualities and skills to get the absolute
best from their staff.
For a new manager, this is not an easy task.
There are some core basics however, to put in place to lay a foundation of
trust and respect amongst your staff and get the best
from
your team:
Create Trust
Trust is critical in any working relationship.
It is important to know that trust is not easily gained and is always tested.
It is also easily lost. Only one false move, such as making a promise but not
delivering on it, is all it takes to lose an employees’ trust.
Treat All Hospitality
Staff with Respect (Irrespective of their role!)
From the kitchen porter to senior members of
staff, everyone in your team is important. Each staff member needs to know that
they are as valuable to the business as any other employee, and they must be
treated as such.
Give your Team Credit
Nothing kills employee motivation like a
manager taking all the credit for team success. Make sure that achievements are
celebrated collectively and good work highlighted. Regularly let your staff
know that you appreciate their contributions. Describe successes as ‘We’.
Listen to Your Team
Good managers consider the implications for
their team and their company before making any important decisions or changes.
By consulting your employees, you will make them feel appreciated and their
opinions valued. Staff members may also potentially come up with some great new
ideas or alternatives!
Take Responsibility
Acknowledging personal errors will encourage
an honest and loyal attitude amongst staff. This will encourage staff
accountability and build an environment where staff are not afraid to admit to
mistakes or errors.
Reward Hospitality
Staff
Even small positive changes make a difference
and these should not go unnoticed. Praise and reward staff even
for small achievements. This will help establish a positive environment and
motivate other staff members for reward too. People want to feel valued and
appreciated. This will help you keep your team focussed and motivated.
Be Approachable
If you are calm, patient and welcoming, hospitality
staff will feel more comfortable approaching you. Being
approachable will also help you establish respect.
It is important that you understand your staff
members. How do they perform under stress? What do they value? What
motivates them? Creating a team that is fully confident in its own ability,
will only boost your productivity and success.
The Urban
Partnership is the premier hospitality recruitment company and hospitality recruitment agency . Find out more about how we can support your business secure the
best hospitality industry talent.
Original Source: - recruitment
agencies for hospitality industry
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